Medicine and patient care is a relatively untapped market for enterprise mobility. Traditionally it has been a very paper heavy sector, with patient records and information that is held by many different departments, which creates challenges when it needs to be shared among various professionals to ensure a seamless service that puts the patient first. Security is also an issue, with around 1.8 million health records being breached in 2012. The majority of doctors now approve of patients having their records held online.
In the drive for efficiency the Primary Care Trusts are to be replaced with clinical commission groups and local area teams. The way forward is to achieve an integrated healthcare system.
The NHS is the fifth largest employer globally, which represents significant challenges in the overall experience of a patient and the flow and storage of information.
Where Motorola Enterprise Mobility can really transform this sector is the pulling of all the technologies together. Certain hospitals are now starting to use Patient Kiosks, where they can get access to digital feedback. Wireless can replace ageing hospital networks, and the security element (Air Defense) allows only authorised devices to operate in its vicinity.
Paging doctors and consultants can be replaced by the revolutionary new SmartBadge (link to SB1). Tasks and instructions, and records can be sent to the device. All staff members from senior clinicians to cleaning staff can be accounted for when on the premises. How do you track a patient? What about admittance and discharge information? BYOD (bring your own device) and bedside activities can all be kept up-to-date with modern Wifi and associated technology.
RFID can be used to track patient health records replacing bulky paper ones and the propensity for loss and information breach. Fixed position readers track where records are. The same technology can also be used for tracking controlled substances, beds, assets and staff.
Radio (Moto TRBO) can work through physical barriers to keep communications continuous. Patient Transport: There is an average 7% increase in 999 calls each year. Smart mobilisation has helped to position ambulances in key locations to be ready to respond at a moment’s notice. Driver behaviour is also an important factor. Electronic patient care reporting (EPCR) can then be utilised on scene, giving access to a patient’s history and health records, and follow ups with their GP.
There are also blood tracking solutions and blood transfusions in the community can be monitored accurately.
Healthcare in the home is a more user friendly and cost effective way of managing long-term disease. This way of accessing and treating patients is being developed. All kinds of behaviour data can be captured, such as: diet, weight and blood levels etc.
Domiciliary Care: At the present time this service is largely paper based. Most people would rather be cared for in their own home than a residential one. With costs ranging from 26 – 40K per person per year it’s no wonder that people want to be independent for as long as possible. Ten million people in the UK are over 65, and that figure is expected to double by 2050.
Six hundred thousand people received state funded home care in 2011. The trend is now moving towards part self-funding, and local authorities will outsource to private providers. The challenges are to maintain a competitive edge and reduce public spending. In 2012 15% of providers did not meet record keeping standards. It’s a fragmented market with a huge admin burden that can benefit massively from efficiency savings.
Mobile job despatch, workforce tracking, training, proof of service, NFC technology, proof of positive care outcomes and data analysis are some of the areas that can be transformed.
Enterprise solutions such as the ES400, MC45, Shelter and ET1 provide the best in class rugged mobile computing platforms that reduce long term TCO, and more importantly allow these organisations to focus on the core business of delivering care.